Terms of service

OVERVIEW

This website is operated by Coffee Rituals (legal entity: Gladstone Enterprises). By visiting our website or purchasing products from us, you engage in our Service and agree to be bound by the following Terms of Service. These Terms apply to all users of the site.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you in India.

1. Eligibility & Account Terms

By using this site, you confirm that you are at least 18 years of age (the age of majority under Indian law). You agree not to use our products for any illegal or unauthorized purpose or violate any applicable laws in India. A breach of any terms will result in an immediate termination of your access to our Services.

2. Pricing, Payments & Tax

  • Currency: All product prices listed on our website are in Indian Rupees (INR).
  • Price Changes: Prices for our products are subject to change without prior notice.
  • Payments: Payments are processed securely via encrypted payment gateways. We do not directly store your credit card, debit card, or net banking credentials.

3. Products & Order Acceptance

We reserve the right to limit the quantities or sales of any product to any person, household, or pincode within India on a case-by-case basis. We have made every effort to display the colors and images of our coffee products accurately, but screen displays may vary.

We reserve the right to refuse or cancel any order placed with us (e.g., in cases of stock unavailability, pricing errors, or suspected fraudulent activity). If we change or cancel an order, we will notify you using the email address or phone number provided at checkout.

4. Linkage to Store Policies

Your use of our Services is also governed by our dedicated store policies, which are incorporated into these Terms by reference:

  • Privacy Policy: Review how we collect and process your personal data under our Privacy Policy.
  • Refund & Return Policy: All returns, replacements, and order cancellations are strictly governed by our Refund Policy.

5. Prohibited Uses

You are strictly prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform illegal acts under Indian law.
  • To infringe upon or violate our intellectual property rights or the rights of others.
  • To submit false or misleading order details, engage in fraudulent transactions, or transmit malicious code/viruses.
  • To attempt to scrape, crawl, or extract website data or bypass site security features.

We reserve the right to terminate your access to the site for violating any prohibited uses.

6. Governing Law & Jurisdiction

These Terms of Service and any purchase agreements shall be governed by and construed in accordance with the laws of India. Any disputes or legal proceedings arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Gautam Buddha Nagar, Uttar Pradesh, India.

7. Verified Business Contact Information

Questions about the Terms of Service should be directed to our customer support team:

  • Brand Name: Coffee Rituals
  • Legal Entity Name: Gladstone Enterprises
  • GSTIN: 09FZPPS7187P2ZQ
  • Phone: +91-9599082283
  • Email: contact@coffeerituals.in
  • Physical & Registered Address: 258, Block E, Delta 1, Green City Hospital Road, Gautam Buddha Nagar, Uttar Pradesh - 201308, India