Privacy policy

Coffee Rituals (operated by Gladstone Enterprises) manages this website and store (the "Services"). We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information when you visit our website, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By using our website and purchasing our products, you consent to the collection, use, and disclosure of your information as outlined below.

Personal Information We Collect

We collect personal information necessary to fulfill your orders, improve your shopping experience, and communicate with you. This includes:

  • Contact & Delivery Details: Your full name, billing address, shipping address, phone number, and email address.
  • Payment & Financial Details: Transaction details, payment method, payment status, and order history. Payments are processed securely via encrypted third-party payment gateways; we do not directly store your credit card or net banking credentials.
  • Account Information: Username, password, preferences, and saved settings (if you create an account with us).
  • Usage & Device Information: IP address, browser type, network connection, device identifier, and details about how you interact with our website (via cookies and tracking technologies).
  • Customer Support Communications: Any information you provide when reaching out to our customer support team.

How We Use Your Personal Information

We use your information strictly for legitimate business purposes, including:

  • Fulfilling Orders & Services: Processing payments, shipping your coffee products across India, managing returns or replacements, and sending order updates.
  • Customer Support: Resolving inquiries, processing feedback, and maintaining our service relationship with you.
  • Marketing & Promotions: Sending updates about new coffee gears, offers, and promotions via email, WhatsApp, or SMS. You may opt out of marketing communications at any time.
  • Security & Fraud Prevention: Detecting, preventing, and investigating fraudulent transactions, unauthorized account access, and securing our shopping platform.
  • Legal Compliance: Complying with applicable Indian laws, tax regulations, and valid requests from government or regulatory authorities.

Sharing & Disclosure of Personal Information

We do not sell your personal data. We only share your information with trusted partners who help us run our store:

  • E-Commerce & Service Providers: We use Shopify to host our store. Your data is securely transmitted to Shopify to process orders and support platform operations. We also share relevant details with third-party logistics/courier partners in India to deliver your orders.
  • Payment Processors: Secure third-party payment gateways in India process your transaction data to complete purchases.
  • Legal & Regulatory Obligations: We may disclose your information if required to do so under Indian law, legal proceedings, or in response to a court order or government request.

Third-Party Links

Our store may contain links to external sites (such as social media platforms or partner sites). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies directly.

Children’s Data

Our Services are intended for adults. We do not knowingly collect or solicit personal information from individuals under 18 years of age. If a minor has provided us with personal information, a parent or legal guardian may contact us to request its immediate deletion.

Data Retention and Security

We implement reasonable physical, technical, and organizational security measures to protect your personal data from loss, unauthorized access, or misuse. We retain your personal information only as long as necessary to fulfill your orders, comply with tax/legal requirements in India, or resolve potential disputes.

Your Rights

In accordance with Indian data protection laws, you have the right to:

  • Access & Review: Request details about the personal data we hold about you.
  • Correction & Update: Request updates or corrections to any inaccurate or incomplete personal information.
  • Deletion: Request that we erase your personal account data, subject to legal and tax retention requirements.
  • Opt-Out: Unsubscribe from promotional and marketing communications at any time by using the "unsubscribe" link in our emails or contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory requirements. Any updates will be posted directly on this page with a revised "Last updated" date.

Contact Us & Grievance Officer

If you have questions, feedback, or complaints regarding this Privacy Policy or how your personal data is handled, please reach out to us:

  • Brand Name: Coffee Rituals
  • Legal Entity Name: Gladstone Enterprises
  • GSTIN: 09FZPPS7187P2ZQ
  • Phone: +91 9599082283
  • Email: contact@coffeerituals.in
  • Address: 258, Block E, Delta 1, Green City Hospital Road, Gautam Buddha Nagar, Uttar Pradesh - 201308, India.