Shipping policy


At Coffee Rituals (operated by Gladstone Enterprises), we aim to deliver fresh coffee and quality brewing equipment to your doorstep as quickly and reliably as possible. We ship all orders across India via registered and trusted national logistics partners.

1. Delivery Timelines & Transit Time

Your total estimated delivery time includes processing (handling) and shipping (transit) time:

  • Order Cut-Off Time: 12:00 PM IST (Monday through Friday).
  • Handling / Dispatch Time: 1 to 3 business days (24 to 72 hours).
  • Transit Time: 2 to 7 business days across India.
  • Total Estimated Delivery Window: 3 to 10 business days from the date of order placement.

Note: Order processing and dispatch take place Monday through Friday, excluding national and public holidays in India.

2. Fulfillment & Logistics Partners

All orders are packaged, quality-checked, and dispatched directly from our central facility in Greater Noida, Uttar Pradesh.

To ensure safe transit and timely doorstep delivery across India, our shipments are fulfilled through our verified logistics partners via the Shiprocket and NimbusPost logistics networks (utilizing top domestic carriers such as Blue Dart, Delhivery, DTDC, and Xpressbees).

3. Shipping Costs

  • Pan-India Free Delivery: We provide FREE standard shipping on all prepaid orders nationwide, with no minimum purchase required.
  • No Hidden Fees: Taxes and shipping costs are fully transparent and visible upfront at checkout.
  • 4. Order Tracking

Once your parcel is dispatched from our Greater Noida facility, you will receive an automated dispatch notification via email and SMS containing your live courier tracking link.

  • Tracking Your Order: You can monitor your shipment's transit status directly via the tracking link provided in your SMS/email or within your customer account on coffeerituals.in.
  • Tracking Assistance: If you do not receive a tracking number within 3 business days of placing your order, please write to us at contact@coffeerituals.in or call +91-9599082283.

5. Delivery Attempts & Failed Deliveries

  • Delivery Attempts: Our carrier partners will attempt doorstep delivery up to three (3) times before returning the consignment.
  • Failed Deliveries: If a shipment is returned to our warehouse due to incorrect delivery address details or prolonged recipient unresponsiveness, our team will reach out to arrange re-dispatch.
  • Damaged Packages: If your shipment arrives damaged or tampered with, please report it within 14 days in accordance with our Return & Refund Policy.

6. Accepted Payment Methods

To maintain seamless fulfillment, we accept 100% secure online prepaid transactions:

  • UPI: Google Pay, PhonePe, Paytm, BHIM, and all major UPI apps
  • Cards: Credit & Debit Cards (Visa, Mastercard, RuPay, American Express)
  • Net Banking: All major Indian banks

Note: We operate as a 100% prepaid e-commerce store and do not offer Cash on Delivery (COD).

7. Verified Contact & Business Information

For any shipping, dispatch, or order inquiries, reach out to us directly:

Brand Name: Coffee Rituals

Legal Entity Name: Gladstone Enterprises

GSTIN: 09FZPPS7187P2ZQ

Customer Support Phone: +91-9599082283

Customer Support Email: contact@coffeerituals.in

Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST (Inquiries answered within 24 hours)

Physical & Dispatch Facility Address:

258, Block E, Delta 1, Green City Hospital Road,

Gautam Buddha Nagar, Greater Noida,

Uttar Pradesh – 201308, India