Refund policy

We offer a 14-day return window, meaning you have 14 days from the date of delivery to request a return.

To be eligible:

  • Items must be unused, unworn, and returned in their original packaging with all tags intact.
  • You must provide a receipt or proof of purchase.

To initiate a return, please contact us at contact@coffeerituals.in. If your return request is approved, we will provide you with:

  • A return shipping label.
  • Instructions on how and where to send your package.

Important: Items sent back without prior approval will not be accepted.

Category-Specific Return Exceptions

Certain items are non-returnable unless they are damaged during transit or have a manufacturing defect. These include:

  • Cleaning, Scale & Cupping products
  • Accessories
  • Spare Parts and Consumables

If such items arrive damaged or defective:

  • Please photograph the issue immediately upon opening the package.
  • Email the images along with your order details to contact@coffeerituals.in within 24 hours of delivery.

Sale & Discounted Items

  • Products purchased during sale periods or at discounted prices are final sale and not eligible for return or exchange.
  • Gift cards are also non-returnable and non-refundable.

Damages & Issues

Please inspect your order as soon as it arrives. If you notice any of the following, contact us immediately:

  • Defective items
  • Items damaged in transit
  • Incorrect items received

We’ll evaluate the issue and take prompt action to resolve it.

Exchanges

We do not offer direct exchanges. If you wish to replace an item:

  1. Request a return for the original item.
  2. Once approved, place a new order separately.

EU Customers – Cooling-Off Period

For orders delivered within the European Union, you are entitled to cancel or return your order within 14 days for any reason, as per the EU consumer protection law.

Eligibility requirements remain the same: the item must be unused, with original packaging and tags, and proof of purchase.

Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Please note: Processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since your refund was approved, please contact us at contact@coffeerituals.in.